Cookies Policy

What cookies are and why we use them

A cookie is a small text file that a website places on your device when you visit it. It holds a short piece of information that lets our site recognise your browser as you move between pages, or when you come back later. Other technologies work in a similar way, including pixels, tags and the local storage built into your browser. In this policy we refer to all of them as cookies.

Cookies do not run programmes on your device and they do not read files on it. What they do is let us hold a small amount of information that makes the site work properly, keeps your account safe and tells us how our pages are performing.

We use cookies for the following broad purposes:

• Signing you in and keeping you signed in while you move around the site or the cashier.
• Remembering settings you have chosen, such as your display preferences and whether you have already seen a particular notice.
• Protecting your account and our systems, including spotting unusual sign-in activity and preventing fraud.
• Supporting the safer gambling tools in your account, so that limits, time-outs and self-exclusion are applied as they should be.
• Measuring how our pages are used, which ones load slowly and where people run into problems.
• Understanding how well our advertising works and, where you have agreed to it, showing you our adverts on other sites.

We hold a gaming licence and are required to verify the identity and age of every account holder, and some cookies help us complete those checks securely. Certain cookies are set by us; others are set by the service providers we work with for hosting, payments, security, analytics and advertising. Those providers may only use the information for the purposes we have asked them to carry out.

The types of cookies we use

The cookies on our site fall into four groups. Strictly necessary cookies are always active because the site cannot function without them. The other three groups are optional and are set only where you have given your consent in the cookie notice.

Strictly necessary cookies

These cookies are needed to deliver the site you have asked for and to keep it secure. They hold your session so that you stay signed in, route your requests to the right server when traffic is heavy, protect forms against misuse and make sure a deposit or withdrawal in the cashier is matched to the correct account. They also record the cookie choices you have made, so that we do not ask you the same question on every page.

Performance and analytics cookies

These cookies tell us how the site is being used, in aggregate rather than by name. They count visits to a page, record the route visitors take through a sign-up or deposit journey, measure how long pages take to load and log technical errors. We use what they tell us to fix faults, simplify steps that people abandon and decide where to improve the site.

Functionality cookies

These cookies remember choices you have made so that the site behaves the way you expect. They can hold a display or sound preference, keep a message or banner closed once you have dismissed it, remember the last section of the site you were using, or carry details into our live chat so that you do not have to repeat yourself to an agent.

Marketing cookies

These cookies record which of our adverts and promotional pages you have seen and whether a visit followed from one of them. They allow us to limit how often the same advert is shown, to pay a partner who has introduced a new player, and to present our adverts on other sites and on social media. Our marketing cookies are never used to advertise gambling to anyone who is under 18 or who has told us to stop contacting them, and they are not set at all unless you accept them.

How to manage cookies on our site and in your browser

When you first visit the site, a cookie notice asks what you are willing to accept. You can accept all optional cookies, accept none of them, or choose group by group. Your answer is remembered for a limited period, after which we will ask again.

You can change your mind whenever you like:

1. Open the cookie settings panel from the link in the footer of any page on the site.
2. Switch the groups you no longer want to the off position and save your choices.
3. Where a group is switched off, any cookies already set for that purpose stop being used by us.
4. To clear cookies that are already on your device, use the privacy or history settings in your browser.
5. To stop cookies being accepted in future, set your browser to block them or to warn you each time one is offered.

Every major browser lets you see which cookies are stored, delete them for a single site or for all sites, and block them in advance. The controls sit in the privacy or security part of the browser's settings menu, and the steps differ a little between browsers and between desktop and mobile. Settings apply to the browser you change them in, so you will need to repeat them on each device you use.

What happens if you block or delete cookies

Turning off optional cookies will not stop you using the site, though some parts of it will be less convenient. Blocking strictly necessary cookies has a larger effect, because the site cannot keep a secure session without them.

• You may be unable to sign in, or you may be signed out again as soon as you move to another page.
• Pages in the cashier may fail to complete, which can interrupt a deposit or a withdrawal request.
• Settings you have chosen will not be remembered, so you will need to set them again on each visit.
• Notices and messages you have already dismissed may keep reappearing, including the cookie notice itself.
• Live chat may not be able to pass your details to an agent, so you will be asked for them again.

Changes to this policy and how to reach us

We update this policy when the cookies we use change or when the rules that apply to them change. The current version is always the one published on this page, and we encourage you to look over it from time to time. Where a change is significant, we will tell you through the cookie notice or a message in your account.

If you have a question about the cookies we use, want help changing your settings, or would like to know more about how we handle the information cookies collect, write to us at support@casino888ladies.co.uk or use the live chat on the site. Please tell us which browser and device you are using, as that helps us give you accurate instructions. We answer cookie questions in the same way as any other contact and will keep you informed if a point needs to be looked into further.