Bonus Terms and Conditions

What these bonus terms cover

These Bonus Terms and Conditions apply to every bonus, free spin, free bet, cashback offer, tournament prize and loyalty reward we make available at 888 Ladies Casino. They sit alongside our main Terms and Conditions and our Privacy Policy, and they apply in addition to the specific terms published with each promotion.

Where the terms published with a particular promotion say something different from this page, those promotion terms apply to that offer. Where a promotion does not deal with a point, this page applies. Please go through both before you opt in.

• You must be aged 18 or over. Gambling is restricted to adults, and we carry out age and identity checks both before and after you play.
• You must hold a single account, registered in your own name with accurate and current details.
• Your account must not be closed, suspended, self-excluded or subject to a time-out.
• Some offers are limited to new accounts, to accounts that have made a deposit, or to players we contact directly.

Claiming a bonus

Most promotions need an action from you before they credit. Depending on the offer, that may be entering a code, ticking an opt-in box, or making a qualifying deposit of at least the amount shown with the promotion.

1. Open the promotions area or the cashier and look at the terms shown with the offer, including the qualifying deposit, the wagering requirement and the expiry period.
2. Opt in, or enter the bonus code exactly as it appears, before you deposit or place a qualifying bet.
3. Deposit using a payment method that qualifies for the offer. Any methods that do not qualify are listed in the cashier.
4. Check your balance to confirm the bonus or free spins have credited. If they have not, contact us before you play.

Unless an offer says otherwise, only one bonus can be active at a time, and a new bonus will not credit while an existing wagering requirement is still running. We also limit promotions to one per person, household, address, shared device and payment method.

Bonus funds and free spins have no cash value until the conditions attached to them are met. They are held as a promotional balance and shown separately from your own money in the cashier.

Wagering requirements and how your balance is used

How a wagering requirement works

A wagering requirement is the total amount you need to stake before funds from a bonus can be withdrawn. It is set as a multiple of the bonus, of the qualifying deposit, or of both together. The multiple that applies to your offer is shown with that promotion and in your account while the bonus is running.

Where your balance holds both your own money and bonus funds, the cashier shows which part is being used for each stake, and you can see how much of the requirement is left at any time.

How different games count

Games do not all count towards wagering in the same way. The contribution for each game type is published with the promotion, and some titles are excluded from promotional play altogether.

Limits while a bonus is active

• A maximum stake per spin, hand or round applies while a wagering requirement is running. The figure is shown with the promotion.
• A cap on the amount that can be converted from bonus winnings to withdrawable funds may apply.
• Bets on excluded games, or above the maximum stake, may not count and may lead to the bonus being removed.
• Stakes that are cancelled, voided or refunded do not count towards the requirement.

Expiry, cancellation and withdrawals

Every bonus has a life. Free spins expire if they are not used within the period shown with the offer, and bonus funds expire if the wagering requirement is not completed in time. Expired bonuses and any winnings still tied to them are removed from your balance.

• The expiry period for each offer is shown with the promotion and in your account.
• You may cancel an active bonus at any time in your account or through our support team. Cancelling removes the bonus and any winnings from it, and leaves your own funds untouched.
• If you withdraw before the wagering requirement is complete, the bonus and its winnings are forfeited and only your own funds are paid.
• Once the requirement is met, bonus winnings join your withdrawable balance and our usual payment and verification rules apply.

Fair use of promotions

Promotions are offered in good faith for ordinary play. We may hold back, remove or cancel a bonus, void winnings gained from it, and restrict or close an account where we find any of the following.

• More than one account held by the same person, household or device, or accounts opened to claim the same offer repeatedly.
• Patterns of play designed to clear a requirement with little or no risk, including equal-opposite or covered betting.
• Inaccurate registration details, or payment methods that do not belong to the account holder.
• Working with other players, or using software or automated tools, to gain a promotional advantage.

Before a withdrawal is paid, and at other points where we need to, we carry out identity, age and payment checks. We hold a gaming licence and are required to verify accounts, so a bonus may be held while a check is completed. Decisions on misuse are taken on the evidence we hold, and we will explain the outcome to you.

Safer gambling, changes and contacting us

A promotion should never be a reason to spend more than you planned. Your account includes tools you can set at any time, and a limit takes effect as soon as it is confirmed.

• Deposit limits set on a daily, weekly or monthly basis.
• Time-outs that close your account to play for a short, fixed period.
• Self-exclusion, which blocks your account for a longer period and removes you from our marketing lists.
• Reality checks that remind you how long a session has run.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from online gambling sites licensed in Great Britain with a single registration. If you self-exclude or register with GamStop, we will not send you promotional offers.

We may change these terms, withdraw a promotion, or correct an obvious error in an offer. Changes take effect when published here, and bonuses already credited continue under the terms that applied when you claimed them unless a change is required by law.

For a question about an offer, our live chat team can look at your account while you are logged in. You can also e-mail support@casino888ladies.co.uk, or promotions@casino888ladies.co.uk about a specific promotion. Complaints are looked into under the process set out in our main Terms and Conditions.