Contact Us

This page sets out how to reach 888 Ladies Casino, what details help us answer your question in one reply, and how we deal with complaints.

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How to reach us

Live chat on the site is available 24/7 and suits quick questions. E-mail support@casino888ladies.co.uk when you need to set something out in detail or send documents for verification.

Live chat: open from any page on the site, at any hour of the day.
E-mail: support@casino888ladies.co.uk, answered in the order messages arrive.

What to have ready when you write

A message with the right details is usually settled in a single reply.

Your username, exactly as it appears on your account with us.
The game, bonus or transaction the question is about.
The date and time you noticed the problem.
Any error message shown on your screen, and the device you were using.

Common questions we help with

Most messages we receive fall into a few areas:

Account access and verification, which we carry out as a condition of holding a gaming licence.
Deposits, withdrawals and the payment methods shown in the cashier.
Bonuses, wagering requirements and promotional terms.
Technical issues with a game, the site or your browser.
Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Our site is for players aged 18 and over. Free, confidential help is also available from GambleAware, GamCare, the National Gambling Helpline and GamStop.

Complaints

If something has gone wrong and you want it looked into formally, write to support@casino888ladies.co.uk with Complaint in the subject line. Include your username and a short account of what happened.

We acknowledge your message, check the records on your account, and reply once the matter has been looked into. If our answer does not settle it, we will explain the next step open to you.