Terms & Conditions

Accepting these terms and the changes we make to them

These terms apply every time you register an account, log in, place a stake or take part in a promotion on this site. By confirming your acceptance during registration, you agree to be bound by them, together with our privacy policy, our bonus terms and the rules shown inside each game.

If any part of these terms conflicts with the specific terms of a promotion, the promotion terms apply to that offer only. The rest of these terms continue to apply as normal.

Changes to these terms

We may change these terms from time to time, for example to reflect a change in the law, in our licensing obligations, in the payment methods we support or in the way our games and services work. Where a change affects your rights or obligations in a material way, we will tell you by e-mail or by a notice in your account before it takes effect.

Continued use of your account after a change takes effect means you accept the updated terms. If you do not accept them, please stop using the site, withdraw any available balance and ask us to close your account.

Who can open an account, and how your account works

An account with us is personal to you. You open it for your own use only, and you may not hold or operate an account on behalf of anyone else.

1. You must be 18 or over. Nobody under 18 may register, deposit or play.
2. You must be resident in the United Kingdom and able to gamble lawfully where you are.
3. One account per person. Duplicate accounts opened in the same name, household, device or payment details may be closed and any bonuses removed.
4. The details you give us must be accurate, complete and kept up to date, including your name, date of birth, address, e-mail address and telephone number.
5. Any payment method you use must be in your own name and under your own control.
6. You must keep your username, password and any security codes to yourself and not allow anyone else to use your account.

Tell us straight away through live chat or at support@casino888ladies.co.uk if you think someone else knows your login details or has used your account. Until you do, activity carried out with your login is treated as yours.

Verification checks on your account

We hold a gaming licence and are required to confirm who you are. We carry out identity, age and address checks before your first withdrawal, and we may repeat them at any point while your account is open.

Documents are checked as quickly as we reasonably can, and the current status is shown in your account. While a check is outstanding we may hold a withdrawal, limit deposits or restrict play. We only ask for what we need and we handle your documents as described in our privacy policy.

Deposits, withdrawals and bonuses

Paying in and taking money out

You can only gamble with cleared funds you have deposited. The methods available to you, processing times and the minimum and maximum amounts that apply are shown in the cashier at the time of the transaction.

• Where the method allows it, we return funds to the same method you deposited with. If that is not possible, we use an alternative method in your own name.
• Withdrawals are released once any outstanding verification and security checks are complete.
• We do not offer credit. Your account is not a bank account and we do not pay interest on balances.
• Chargebacks, failed payments and attempts to deposit money that is not yours may lead to your account being suspended.

Bonuses and promotions

Each offer carries its own terms, published with the offer and in the promotions area of your account. Before you opt in, check the wagering requirement, which games contribute to it, the maximum stake allowed while a bonus is active, any cap on what you can win from it and the date it expires.

Bonuses are intended for genuine play. Where we see irregular play, such as low-risk betting patterns used to clear wagering, stakes above the maximum allowed, duplicate accounts or players acting together, we may remove the bonus and any winnings from it and restrict or close the account.

Safer gambling tools and self-exclusion

You can set limits on your account at any time in the safer gambling area. A tighter limit takes effect as soon as you confirm it; a looser one takes effect only after a cooling-off period.

• Deposit limits on a daily, weekly or monthly basis.
• Reality checks that remind you how long you have been playing.
• A time-out that locks your account for a short period.
• Self-exclusion for a longer period, during which we close your account and stop sending you marketing.
• GamStop, the free national scheme that lets you self-exclude from licensed online operators in Great Britain in one step.

Free and confidential support is available from GamCare, GambleAware and the National Gambling Helpline. Gambling should stay entertainment you can afford, not a way of making money or of dealing with other problems.

Closing an account, complaints and the law that applies

Closing or suspending an account

You can ask us to close your account at any time through live chat or by e-mail, and we pay out any withdrawable balance once checks are complete. We may suspend or close an account where you breach these terms, where the details you gave us prove to be false, where we are required to do so, or where the account has been inactive for a long period. We contact you before treating a balance as dormant.

Complaints and disputes

If something has gone wrong, contact live chat or write to support@casino888ladies.co.uk with your username and a short description of what happened. Most matters are settled by the support team; where that is not possible, your complaint is passed to a manager and looked into in more detail. We aim to answer within a reasonable time and to keep you updated meanwhile. If you are unhappy with our final answer, you can refer the matter free of charge to the independent dispute resolution service set out in our complaints information in your account.

Our liability to you

We provide the site and games with reasonable care and skill, but we cannot promise that the site will always be available or entirely free of faults. Where a game or transaction is affected by a technical error, we may void the affected bets and return the stakes, and the records held on our systems are used to settle any question about what took place. Nothing in these terms limits liability that cannot be limited by law, and your statutory rights are unaffected.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us is dealt with under those laws. If any provision turns out to be unenforceable, the remaining provisions continue to apply.