Privacy Policy

What personal information we collect

We collect information when you register an account, when you play, deposit or withdraw, and when you contact us by e-mail or live chat. Some of it you give us directly; the rest is created as you use the site.

Account and contact details

Your name, date of birth and residential address.
Your e-mail address and mobile number.
Your username and the records we keep of log-ins to your account.
Your currency, language and marketing preferences.
Messages you send us by e-mail or live chat, and our replies.

Identity and verification documents

We hold a gaming licence, so we must confirm that every player is at least 18 and is who they say they are. We ask for documents such as photo identification, proof of address and proof that a payment method belongs to you, and in some cases information about the source of the funds you deposit. We keep those documents and the outcome of each check.

Transactions and gameplay

Deposits, withdrawals, amounts, dates and the type of payment method used, with card and account numbers held only in a shortened form.
Your balance, bonus credits and any adjustments we make.
Games played, stakes, wins and session lengths.
Deposit limits, time-outs and self-exclusions you have set.

Device and usage data

As you use the site we record your IP address and the approximate location it indicates, your device and browser type, operating system, device identifiers, the pages you look at, your log-in times and the cookie identifiers described at the end of this policy.

Why we use your information and the legal bases we rely on

Why we use your information

To open, run and protect your account with us, including deposits, withdrawals and gameplay.
To confirm your age and identity before you play, and again at later points as our licence requires.
To prevent, detect and investigate fraud, bonus abuse, collusion and money laundering.
To meet our legal duties, including record-keeping and responding to lawful requests.
To support safer gambling: applying the limits shown in your account, acting on time-outs and self-exclusion, and contacting you if your play suggests a risk of harm.
To answer your questions by e-mail and live chat and to look into complaints.
To keep the site secure and stable and to understand which parts of it players use.
To send offers and news by e-mail, SMS or on-site message, where you have opted in.

The legal bases, in plain words

UK GDPR requires us to have a reason for every use of your information. These are the reasons we rely on.

What we use your information for	The legal basis we rely on
Opening your account, taking deposits, paying withdrawals and settling bets	Performing the contract between you and us
Age checks, identity checks and anti-money-laundering work	Complying with a legal duty that applies to us
Fraud prevention, site security and looking into complaints	Our legitimate interests in running a safe site, weighed against your privacy
Safer-gambling monitoring and acting on limits and exclusions	A legal duty, and our legitimate interests in protecting players
Marketing by e-mail, SMS or on-site message	Your consent, which you can withdraw at any time
Keeping records after your account closes	Complying with a legal duty

Who we share your information with

We do not sell your personal information. We share it only where it is needed for the purposes set out above, and only with:

Payment providers and banks, to process your deposits and withdrawals.
Identity-verification, age-verification and fraud-prevention partners, which check the details and documents you give us against their own records.
The suppliers that run parts of the site for us, such as hosting, security, game content and customer-contact tools.
Regulators, the police, tax authorities and other public bodies where the law requires disclosure or where we must report a concern.
Our professional advisers, and any party involved if all or part of the business changes hands, in which case your information stays subject to this policy.

Where a provider handles your information outside the United Kingdom, we put the safeguards UK data protection law requires in place before the transfer.

How long we keep your information

While your account is open, we keep the information we need to run it. After the account closes, we do not delete everything straight away: anti-money-laundering rules and the conditions of our gaming licence require us to keep account, transaction and verification records for a set period afterwards.

We also keep information for as long as it is needed to deal with a dispute, complaint or legal claim. We hold a record of a self-exclusion for the length of that exclusion, and a record of marketing opt-outs so that we do not contact you again. When a retention period ends, we delete the information or keep it in a form that no longer identifies you. We do not state exact periods here, because they are fixed by the legislation and licence conditions that apply at the time.

Your rights and how to use them

Under UK data protection law you can ask us to:

Give you a copy of the information we hold about you.
Correct information that is wrong or incomplete.
Delete information we no longer have a reason to keep.
Restrict how we use your information while a question about it is open.
Stop a use of your information that we base on our legitimate interests.
Send certain information to you or another provider in a portable format.
Stop marketing messages, which you can also do in your account settings or through the unsubscribe option in any e-mail.

To use any of these rights, write to privacy@casino888ladies.co.uk or support@casino888ladies.co.uk, or speak to our live chat team. We may ask you to confirm your identity first, and we will reply within the time limit UK data protection law sets.

Some rights have limits. Where we must keep records to meet a legal duty, or where an account is self-excluded, we cannot delete the information even if you ask; if that applies, we will explain why.

If you are unhappy with how we have handled your information, please tell us first so that we can look into it. You may also complain to the Information Commissioner's Office, the UK regulator for data protection.

Cookies, security and changes to this policy

We and our providers use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you allow it, show offers that match your interests. What each type does, how long it lasts and how to change your choices are set out in our Cookie Policy.

We protect your information with encryption in transit, access controls that limit who in our team can see it, and checks on the providers we use. No system is completely secure, so keep your password private and tell us at once if you think someone else has used your account.

We may update this policy, for example when the law or our systems change. The version on this page is always the current one, and we will tell you about material changes by e-mail or on-site message.